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Let's talk about your SaaS valuation goals
Whether you are a founder preparing for a raise, a broker assembling deal materials, or a finance leader testing valuation scenarios, we are here to help. Use this page to route your request so we can get you to the right person quickly. We read every message and respond with clear next steps, timelines, and any resources you can use immediately.
How we can help
We support founders and operators across the valuation lifecycle. If you are looking for product help, include the email you used for your purchase, the report type (Free or Pro), and any error messages or screenshots you can share. If you are planning a transaction, tell us your ARR band, your growth profile, and your timing so we can point you to the right resources or introduce you to partners who specialize in your segment. For enterprise requests, we can share API documentation, white-label options, and sample workflows for bulk valuations.
Investors, brokers, and corporate development teams can also use this channel to request diligence-style analyses or data exports. We keep data handling secure and do not share your inputs with third parties without explicit consent. If you need a non-disclosure agreement before sending data, mention it in your note and we will provide a standard template within one business day.
Our typical response window is 48 business hours. Complex enterprise requests may take longer, but we always reply with a clear timeline. For urgent questions related to a live transaction, let us know the deadline and we will do our best to prioritize the request. We are based in North America and usually respond Monday through Friday, 9 a.m. to 6 p.m. Pacific.
If you are unsure where to start, send a short overview of your business and goals. We will ask follow-up questions and point you to the most relevant tools, playbooks, or next steps. The more detail you provide, the faster we can deliver a helpful response.
What to include in your message
The quickest way to get support is to give us context. Include your company name, your ARR range, and whether you are bootstrapped or venture-backed. If you are using the calculator, tell us which valuation method or metric you are testing (Rule of 40, NRR, burn multiple, or DCF). If you are focused on an exit, share the type of buyer you are targeting (strategic, financial, or brokered) and any constraints you have around timing or structure.
For product issues, attach screenshots, the browser you are using, and the approximate time you encountered the problem. We are able to diagnose most issues within the same day when we have those details. If the issue is related to billing, include the last four digits of the card or the invoice ID so we can locate the payment quickly without requesting sensitive information.
If you are exploring partnership opportunities, outline the audience you serve and what success looks like for you. We receive a high volume of partnership requests and prioritize those that align with our focus on SaaS founders, M&A advisors, and finance leaders. Clear information about your distribution channel, average deal size, and customer profile helps us evaluate fit quickly.
FAQ
Do you offer live calls or consulting?
We do offer advisory sessions for founders preparing for a raise or exit, but availability is limited. If you are interested, include your ARR range and timeline so we can suggest a format and price. Most founders start with the Pro Valuation report and the resources hub before scheduling a call.
Can you review a draft deck or data room?
Yes. We can provide feedback on your valuation narrative, metrics framing, and buyer story. We do not publish your materials, and we keep your data confidential. Tell us what stage you are in and what feedback you want, and we will confirm scope before you share any files.
How do you handle privacy?
We collect only the data we need to generate your valuation outputs, and we do not sell or share that data with third parties. You can request deletion of your data at any time by emailing us. Details are available in our privacy policy.
What if I need help right away?
Mark your email as urgent and include your deadline. While we cannot guarantee immediate responses, providing a clear time window helps us prioritize urgent requests. We also recommend reviewing the resources hub for answers to common valuation questions while you wait for a response.
Prefer self-serve support?
If you want to move fast, start with the resources hub and calculators. Each article explains the underlying valuation logic, benchmarks, and practical steps founders can take to improve outcomes. Many founders use these guides to prepare internal leadership updates or investor memos before reaching out for deeper help.
You can also run the free valuation tool on the homepage to test scenarios in minutes. The pro report expands on that output with detailed commentary, scorecards, and a downloadable PDF. If you are not sure which option is best, send us a note with your goals and we will recommend the fastest path.